Introduction: Medical tourism is a main source of national income. Thus, evaluating the viewpoints of medical tourists about the quality of service provided by healthcare centers may be useful in planning to develop this industry. The present study aimed to measure the gap between medical tourists' expectations and perceptions of the quality of service offered by the hospitals ...

We extend the service abstraction in the Open Grid Services Architecture[12] for Quality of Service (QoS) properties. The realization of QoS often requires mechanisms such as advance or on-demand reservation of resources, varying in type and implementation, and independently controlled and monitored. Foster et al. propose the GARA [10] architecture. The GARA library provides a restricted repres...

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...

customer satisfaction has been one of the strategic issues in recent two decades. this research is to study and design a model of service quality, and evaluate effective dimensions on customer’ quality perceived services and satisfaction. up to now, multiple factors integrally related to the measurement of services quality and customer satisfaction have not been studied in iran. the present res...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...

fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. but it’s worrisome to discover that in uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. the purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. a r...

Customer complaints are related to the experienced quality of a product or service. If product quality is unobservable ex ante, customer complaints may be driven by expectations as well as by the actually experienced quality. I test different hypotheses about the effects of actual quality and of expected quality on customer complaints in the U.S. airline industry. I find that there are fewer co...

Customer complaints are related to the actual quality of a product or service. If product quality is unobservable ex ante consumers base their purchasing decision on the expected quality. Then, deviations of actual quality from expected quality may determine decisions to submit customer complaints. I test different hypotheses about the effect of actual quality, expected quality, and the differe...

In a competitive telecommunication market where price differentials have been minimized, quality of service (QoS) has become very important. Speech quality is a major dimension of perceived QoS, and the ability to monitor and design for this quality is a top priority. Traditionally, the perceived quality of speech has been measured by expensive and time-consuming subjective listening tests. Ove...