the purpose of the study is to evaluate the service quality of islamic azad university of mazandaran. the study was a descriptive survey. the statistical population consists of all islamic azad university students of mazandaran and 373 students were chosen through stratified random sampling method as the sample of the study. the data were collected using the servqual standardized questionnaire....

in this study, the relationships between human resource practices (hrps), firm performance (service quality), and the mediation effects of employees’ abilities were examined. to assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defined to verify that the measurement variables used to reflect the unobserved constructs do so in a ...

the position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. with the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market.  however, it is open to ask whether the organizatio...

introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...

current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (sqds)based on importance-performance analysis and secondly prioritizinghotels based on classified sqds analysing the results. to reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...

as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...

This study attempts to determine the effect of service quality on customer satisfaction both from public and private banks in Tangail city. Service quality of different banks is observed that is provided for their customers. An attempt is made to find out which service quality dimensions may enhance customer satisfaction in a better way. To measure the service quality, an extensive survey of ba...

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

considering the importance of quality services, the study attempted to analyze the quality of municipal services strategy in yazd. the population of this study, including all client of the area three municipality .of yazd city from this population, 111 clients were selected to answer the questionnaire. content validity of the questionnaire was confirmed by experts point of views and the reliabi...