Process capability indices (PCIs) provide numerical measures on whether a process confirms to the defined capability prerequisite. They have been used to measure the ability of process to decide how well the process meets the specification limits (SLs). The PCIs have been successfully applied by companies for evaluating the quality and productivity performance. In this paper, one of the most im...

A measurement control system ensures that measuring equipment and measurement processes are fit for their intended use and its important in achieving product quality objectives. The following paper introduces theoretical foundations for determination of the measuring process capability. Defines three capability indexes in short and recommended use of the Cpm index.

ÐISO/IEC 15504 is an emerging international standard on software process assessment. It defines a number of software engineering processes and a scale for measuring their capability. One of the defined processes is software requirements analysis (SRA). A basic premise of the measurement scale is that higher process capability is associated with better project performance (i.e., predictive valid...

This thesis presents contributions within the field of process capability analysis. Process capability analysis deals with how to assess the capability of processes. Based on process capability analysis one can determine how the process performs relative to its product requirements or specifications. An important part within process capability analysis is the use of process capability indices. ...

The capability maturity model integration (CMMI) has become one of the most preferred approaches to software process improvement (SPI). However, the amount of discontinued or delayed CMMIdriven SPI projects is considerable. In this paper we investigate the culture embedded in the CMMI and compare it with the cultures within an implementing organization in Scandinavia by utilising the competing ...

Background: Maturity models for IT service such as CMMI-SVC and MR-MPS-SV requires identification of critical business process and definition of relevant metrics to support decision making, but there is no clear direction or strict suggestion about which should be those processes and metrics. Aims: We aim to identify adequate metrics to be used by organizations deploying IT service maturity mod...