nowadays, managing the relations between customers is a fundamental necessity in activities leading to the promotion in the chain of an organization. in fact, customers satisfaction and quality of services are considered as the vital issues in most industries and services. after-sales services will also become more important in near future in iran and the survival of domestic automobile industr...

A need exists to increase both knowledge and recognition of the values associated with ecosystem services and amenities. This article explores the use of hedonic pricing as a tool for eliciting these values. We take a case study approach, valuing several services provided by ecosystems, namely aesthetic quality (views), access to outdoor recreation, and the benefits provided by tree cover in Da...

Bonus Payments and Reference Point Violations We investigate how bonus payments affect satisfaction and performance of managers in a large, multinational company. We find that falling behind a naturally occurring reference point for bonus comparisons reduces satisfaction and subsequent performance. The effects tend to be mitigated if information about one’s relative standing towards the referen...

It is crucial for telecom operators to shift from a subsidy-centered to a servicecentered marketing strategy. As the market reaches its saturation point, the effectiveness of customer acquisition through the traditional subsidy decreases and offering differentiated services for existing customer retention is critical. This study aims at finding out factors affecting consumer churning intention ...

This study examined the exchange of sexual services for compensation (e.g., money, drugs, alcohol) in high school students. The sale of sex in young people from nonclinical samples has been the subject of recent studies, but buying such services has received far less attention. This study described these two phenomena and associated factors within a nonclinical sample of 815 high school student...