This paper deals with the service performance analysis and improvement using discrete event simulation has been used. The simulation of the health care has been done by arena master development 14-version software. The performance measurement for this study are patients output, service rate, service efficiency and it is directly related to waiting time of patients in each service station, work ...

Public service motivation (PSM), public values (PSV), and ethos (PSE), we argue, constitute theoretically complementary dimensions of psychology. Using multi-dimensional scaling (MDS), also empirically map the three constructs to identify their interrelationships as constituent parts a topology. survey private employees, determined which PSM, PSV, PSE instruments most strongly correlate with (1...

The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process with lapse. It is assumed that the service discipline is FCFS (first come, first served), arrival process is Poisson, service time distribution is exponential, service process is one phase and the capacity is infinite. It is also assumed that the customer may...

This investigation deals with M/M/R/N machine repair problem with R non-reliable service stations which are subjected to unpredictable breakdown. 1here is provision of an additional server to reduce backlog in the case of heavy load of failed machines. 1he permanent service stations repair the failed machines at an identical rate m and switch to faster repair rate when all service stations are ...

Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...