Fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. But it’s worrisome to discover that in Uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. The purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. A r...

Great variation exists in the nature of LHD service delivery and it varies, in part, relative to jurisdiction population size. Larger LHD jurisdictions may achieve an economy of scale in WIC service delivery that is not matched in smaller areas. Overall, we found that WIC service provision appears relatively consistent across study states and in the presence of increasing need, with greater res...

customer service level is of prime importance in today competitive world and has various dimensions with delivery quality being one of the most important ones. delivery quality has several parameters such as deliver time window options, time window size, etc. in this paper we focus on one of these parameters, namely time window setting. it has a direct impact upon customer satisfaction and busi...

INTRODUCTION The existence of maternal health service does not guarantee its use by women; neither does the use of maternal health service guarantee optimal outcomes for women. The World Health Organization recommends monitoring and evaluation of maternal satisfaction to improve the quality and efficiency of health care during childbirth. Thus, this study aimed at assessing maternal satisfactio...

In this paper, we discuss the planning and the realization of last-mile delivery in urban areas. Two main prerequisites are identified in order to increase service quality in attended home delivery. First, empirical traffic data has to be collected and analyzed, and second, this raw data has to be converted into time-dependent data sets for route planning. Thus, an optimization framework is des...

Customer eXperience is a blue print of customer requirements. In this era of heightened competition and volatile global economy, delivering services originating from diverse sources, without satisfying thorough customer experience practices may increase customer dissatisfaction, and churn rate. In order to guarantee rich customer experience, the service delivery mechanism should shift towards c...