This study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system design and management. Using COSES model (customer-oriented service-enhancement system), aided by in-depth interview, to categorize service strategies collected and study public sector institution customer-oriented serving people mindset and app...

The development of the Ukrainian state after declaration Ukraine’s independence, processes integration into world community pose new challenges to Ukraine, one which can be considered need optimize state’s performance its unctions, in particular with help apparatus. There is a consider issue further ways improve civil service institute view number essential points that are currently not covered...

This article surveys the Information Communication Technology (ICT) readiness of higher institution libraries in Delta State, Nigeria. By means of questionnaires and observation techniques, data were collected from the higher institution libraries. Frequency counts and percentages were used to analyze the data generated. Findings revealed the higher institution libraries ICT demographics, avail...

PURPOSE This article discusses how to plan and implement an ambulatory care pharmacist service, how to integrate a hospital- or health-system-based service with the mission and operations of the institution, and how to help the institution meet its challenges related to quality improvement, continuity of care, and financial sustainability. SUMMARY The steps in implementing an ambulatory care ...

In many organisations the work of delivering IT services in order to maintain and improve the IT portfolio is a complex task. Different models for IT service management have been developed and they are widely in use. An ITSM model is a way of institutionalising processes, activities and roles of IT service delivery. This research studies the use of an ITSM model (an adaptation of ITIL) in a mun...

INTRODUCTION Childbirth in a health institution has been shown to be associated with lower rates of maternal and neonatal mortality. However, about 85% of mothers in Ethiopia deliver at home. OBJECTIVE To assess factors associated with institutional delivery service utilization among women who gave birth within one year prior to the study in Dangila district. METHODS A cross-sectional study...