The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process with lapse. It is assumed that the service discipline is FCFS (first come, first served), arrival process is Poisson, service time distribution is exponential, service process is one phase and the capacity is infinite. It is also assumed that the customer may...

We propose a class of non-work-conserving service disciplines, called the Rate-Controlled Service Disciplines. When coupled with suitable admission control algorithms, Rate-Controlled Service Disciplines can provide end-to-end deterministic and statistical performance guarantees on a per-connection basis in an arbitrary topology packet-switching network. The key feature of a rate-controlled ser...

the probability of losing a customer in m/g/n/0 and gi/m/n/0 loss queuing systems withheterogeneous servers is minimized. the first system uses a queue discipline in which a customer who arriveswhen there are free servers chooses any one of them with equal probability, but is lost otherwise. providedthat the sum of the servers rates are fixed, loss probability in this system attains minimum val...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

this paper studies an m/g/1 repairable queueing system with multiple vacations and n-policy, in which the service station is subject to occasional random breakdowns. when the service station breaks down, it is repaired by a repair facility. moreover, the repair facility may fail during the repair period of the service station. the failed repair facility resumes repair after completion of its re...

a two server queueing system with single and batch service is considered in this paper. the arrival process is assumed to be poisson and the service rate follows an exponential distribution. server-i serves the customers in both single and batch service, while server-ii serves the customers in batch service only. the laplace transform of the transient and steady state behavior of the model is c...

В данной работе нами получены границы для скорости обслуживания при некоторых ограничениях на характеристики в неоднородной модели входящего трафика, основанной сумме независимых фрактального броуновского движения и симметричного $\alpha$-устойчивого Леви с разными коэффициентами Херста $H_1$ $H_2=1/\alpha$. Хорошо известно, что процессов, приращения которых имеют тяжёлые хвосты, методы расчета...