This paper presents a reference model for the process of management of quality and improvement based on a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising actions that will most contribute to achievement strategic objectives. After some introductory theoret...

BACKGROUND Training is the systematic acquisition of skills, rules, concepts, or attitudes and is one of the most important components in any organization's strategy. There is increasing demand for formal and informal training programs especially for physicians in leadership positions. This study determined the learning outcomes after a specific training program for hospital management teams. ...

The purpose of this paper is to investigate the effect of the interactive and diagnostic use of management control systems on the adoption and success of contemporary management accounting practices in the public sector. Contemporary management accounting practices includes: benchmarking, activity-based costing, the balanced scorecard, value chain analysis, total quality management, key perform...

This study analyzes the quality and the size of the strategic network of higher education institutions. The study analyses the concept of fitness for purpose in quality assurance. It also analyses the transaction costs of networking that have consequences on the number of members in the network. Empirical evidence is presented of the Consortium on Applied Research and Professional Education, wh...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

This study introduces and explains the model advanced quality management and comprehensive review of its role in the strategic transformation has been carried out. This article kind of research and development survey and its methodology is a library studies. Also, data collection is taking receipt. In literature, the subject of this article first principles of total quality management (TQM) hav...

Quality has been hailed by software engineers as the solution to many of the most urgent challenges facing our industry in the 1990s, ranging from technical concerns – such as safety and reliability – to strategic concerns – such as market share, customer satisfaction, and economic profit. Today, our industry is adopting the ISO 9000 quality framework with the same enthusiasm we showed for Tota...