In order to achieve the goals of business, various channels of communications to customers have to be developed through technology. In the present day banking, total automation of banking operation and is an imperative for all banks to attract more customers, provide efficient service and survive the competition, apart from achieving the profit, which is the main goals of the business. Mobile b...

Few agent-based models have as yet made their way into the mainstream of management literature. This article sets out to introduce an agent-based model for studying different strategies available to banks. A model is structured that can be developed in order to give new insight into management debates, and that can give insight into the most appropriate strategies under differing environmental ...

The widespread use of digital technologies in banking allows banks to obtain and analyse huge amounts data from different communication channels. While this phenomenon is conducive improving the quality services it also increases risk privacy breaches. aim study identify what factors determine consumer acceptance banks’ public access personal found on social media accounts. results indicate imp...

Bangladesh is a moderate Islamic country. There are six full pledged Islamic banks providing services to wide range of customers. This study is designed to examine the impact of demographic disparities on the bank selection criteria applied by diversified customers of domestic Islamic banks in Bangladesh. We have run regression analysis after controlling for four demographic groupings such as G...

An understanding of corporate customer acceptance of Internet banking can assist banks to assess the real business value of Internet banking implementation. The four benefit factors are information quality, information accessibility, information sharing, and transaction benefit. The three major barriers are related to trust, legal support, and organization barriers. Information quality and tran...

The purpose of this paper is to test the links between employee and customer variables of service profit chain in banking sector of Pakistan. This is an analytical study based mainly on the primary data collected through scientifically developed questionnaires. The questionnaires have been personally administered on a sample size of 188 in case of employees and 192 in case of customers, chosen ...

Today ,Banks to survive and grow it becomes critical to manage customers, build and maintain a healthy relationship with customers. Data Mining in Banks can play a significant role for customer relationship Management. The areas in which Data mining Tools can be used in the banking industry are customer segmentation, Banking profitability, credit scoring and approval, Predicting payment from Cu...

Abstract Understanding the correlation between different customers’ loss of creditworthiness is crucial to credit risk analysis. This paper describes a novel method, based on weighted network model, in which set firms, customers same bank, represent nodes while their links and weights derive from total transaction amounts. We explore contagion mechanism deriving transmission difficulties one cu...