A Web server’s listen queue capacity is often set to a large value to accommodate bursts of traffic and to accept as many client requests as possible. We show that, under certain overload conditions, this results in a significant loss of server performance due to the processing of so-called “dead requests”: timed-out client requests whose associated connection has been closed from the client si...

This paper outlines some key elements of quality system standards ISO 9000 and their application to Information Technology and software development. Emphasis is put on the need for closed feedback loops in the organization which will provide a stable framework for effective quality management. Application of the generic ISO 9000 standards to software development has to take into account the spe...

The ISO certification process has been in existence for 14 years. During that time, hundreds of thousands of suppliers of mainly industrial products and services have become ISO 9000 registered. However, the adoption rate of ISO 9000 certifications in US industry has lagged that of other developed countries. This is now changing; the number of new ISO 9000 certifications being obtained annually...

In 1987, the Geneva-based International Standards Organization (ISO) introduced the ISO 9000-series standards as a way to encourage product and service quality improvement and facilitate international trade. Since that time, ISO 9000 standards have gained international recognition and have been widely adopted by manufacturing and service industries. In December 1999, more than 340,000 ISO 9000-...