Forecasting hotel arrivals and occupancy is an important component in hotel revenue management systems. In this paper we propose a new Monte Carlo simulation approach for the arrivals and occupancy forecasting problem. In this approach we simulate the hotel reservations process forward in time, and these future Monte Carlo paths will yield forecast densities. A key step for the faithful emulati...

Based on relative research literature reviews about the development and functions of foreign hotel CRS, combining with the basic situation of China hotel industry and according to the clients’ functional requirements to CRS, the functional factor model of CRS in the application of China hotel group is explored in the article. The research methods mainly include literature review, interviews, qu...

A survey was conducted to compare hotel capital budgeting practices employed within and outside the hotel sector. It was found that the propensity to inflate investment cash inflow projections outweighs the propensity to deflate cash inflow estimates and the tendency to inflate projected cash inflows is less in the hotel industry. Hotels exhibit a lower level of development with respect to revi...

Hotel demand in large urban markets does respond to changes in income, but that demand is relatively inelastic, according to an analysis of 22 top metropolitan areas in the United States. The analysis, made possible through Smith Travel Research, examined room-night demand for 480 individual hotels from 1989 through 2000 and compared that demand to a set of economic measures, including gross do...

The hospitality industry is one that has been driven by customer loyalty. Many customers pick their hotel of choice and will stay with that same hotel because of the experiences, service, and even the price. Customers have recently been rewarded through hotel, credit card, and airline points that help drive and maintain this loyalty. Utilizing data to their advantage, the hotel industry has bee...

The ability to efficiently process presuppositions, which contain information that the speaker believes to be in the background to the conversation, is essential for effective communication. To get a deeper understanding of the nature and the time-course of temporal presupposition processing, we examined event-related potential evoked by the word again in two types of sentence contexts. The wor...

Qualitative interview data secured from 14 HR managers representing large hotels located in Australia’s Gold Coast has been collected to examine: (1) what is the extent and nature of change in hotel HR performance measurement systems, and (2) what are the primary challenges confronted by hotel HR managers when attempting to implement effective HR performance measurement? Perennial HR problems s...

This study aimed to examine the relationship between macroeconomic and nonmacroeconomic variables and hotel stock returns using hotel companies listed on the Taiwan Stock Exchange. The regression analysis indicated that among the macroeconomic variables (i.e., money supply, the growth rate of industrial production, expected inflation, the change of unemployment rate, and the yield spread), only...

Hong Kong played a pivotal role in the international spread of the Severe Acute Respiratory Syndrome (SARS): a doctor who spent the night of 21-22 February 2003 at Hotel 'M' was identified as the index case for four national and international clusters of SARS. In parallel to the international collaborative study led by WHO and United States, a retrospective study on the cohort of German persons...

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...