Determining and selecting an appropriate location to construct a hotel is one of the most challenging concerns which hotel industry investors are facing with. In this study we attempt to find a suitable response to this research/application need by a mathematical model using the queueing theory and the fuzzy logic. Therefore hotel, the reception system and travelers accommodations are formulate...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a ...

this study aimed at investigating the state of tourism and sport tourism in abu dhabi which considered the competences of sport tourism, ongoing sport fields and the capacity and condition of places of residence in abu dhabi between 2004 and 2008. the statistical population equaled the sample consisting of 40 tourism authorities, experts and managers, hotel, sport club and travel agency manager...

a Medical and Social Affairs, The National Family Safety Program, Saudi Arabia b Child Protection Research Center, American Humane Association, USA c PICU and Pediatric Emergencies, Hotel-Dieu Hospital, Beirut, Lebanon d Department of Child and Adolescent Psychiatry/Psychotherapy, University, Ulm, Germany e Department of Children, Schools and Families, England, United Kingdom f Child and Youth ...

This paper studies the optimal pricing strategy of a hotel that establishes an online distribution channel through cooperation with an online travel agency (OTA). The OTA promotes the hotel and sells hotel rooms through its website and receives commission from the hotel for rooms sold. Through a sequence game model, this paper derives the optimal decision on the unit commission of the hotel and...

Stéphanie Falcao, Crina Solomon, Caroline Monat, Julie Bérubé, Jolanta Gutkowska, and Julie L. Lavoie Research Centre, Centre Hospitalier de l’Université de Montréal-Technopôle Angus, Montréal, Department of Biomedical Sciences, Université de Montréal, Montréal, Research Centre, Centre hospitalier de l’Université de Montréal-Hôtel-Dieu, Montréal, and Department of Medicine, Université de Montré...

Hotels cooperate with third-party websites to enhance their competitive position and attain sustainable development in the era of e-commerce. Furthermore, hotel managers overbook to hedge against last-minute cancellations and customer no-shows. This paper discusses pricing and overbooking strategies of a hotel in the context of cooperation with multiple third-party websites and analyzes how the...

In order to be successful in the market it is not sufficient to attract new customers managers must concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing...