Developing a Psychometric Scale for Brief Evaluation of Outpatient Satisfaction
Background and Objectives: Patient satisfaction is a key feature of quality improvement in modern health care systems. The focus of patient satisfaction studies has been on inpatient satisfaction measurement. As such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. This study aimed to develop and validate a brief scale to facilitate assessing outpatient satisfaction. Method: Based on existing literature and patient interviews, an initial pool of 20 items was generated. Item analysis and principal components analysis were carried out to evaluate the psychometric quality of items. Internal consistency of the instrument was evaluated by calculating Cronbach’s alpha for the whole scale and subscales. Findings: Results supported the appropriateness of all items. Moreover, principal components analysis using Varimax rotation yielded a four-factor solution. Reliability coefficients of subscales were within acceptable range. The existing brief 20-item scale was developed with four subscales of staff, physician care, clinial atmosphere, and overall satisfaction. Conclusions: Therefore, this brief scale may be served as a valid and reliable instrument in clinics, hospitals, and research settings.
background and objectives: patient satisfaction is a key feature of quality improvement in modern health care systems. the focus of patient satisfaction studies has been on inpatient satisfaction measurement. as such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. this study aimed to develop and validate a brief scale to facilitate assessing o...متن کامل
The Satisfaction With Life Scale (SWLS) is one of the most widely used scales for the measurement of subjective well-being across the globe, but no satisfactory version exists for use among Malay-speaking populations. The present study reports on the translation of a new Malay SWLS and examines its psychometric properties in a community sample of 816 Malay and 738 Chinese participants from Mala...متن کامل
developing a pattern based on speech acts and language functions for developing materials for the course “ the study of islamic texts translation”
هدف پژوهش حاضر ارائه ی الگویی بر اساس کنش گفتار و کارکرد زبان برای تدوین مطالب درس "بررسی آثار ترجمه شده ی اسلامی" می باشد. در الگوی جدید، جهت تدوین مطالب بهتر و جذاب تر، بر خلاف کتاب-های موجود، از مدل های سطوح گفتارِ آستین (1962)، گروه بندی عملکردهای گفتارِ سرل (1976) و کارکرد زبانیِ هالیدی (1978) بهره جسته شده است. برای این منظور، 57 آیه ی شریفه، به صورت تصادفی از بخش-های مختلف قرآن انتخاب گردید...15 صفحه اول
The participants in the NIMH-MATRICS Consensus Development Conference on Negative Symptoms recommended that an instrument be developed that measured blunted affect, alogia, asociality, anhedonia, and avolition. The Brief Negative Symptom Scale (BNSS) is a 13-item instrument designed for clinical trials and other studies that measures these 5 domains. The interrater, test-retest, and internal co...متن کامل
OBJECTIVE To establish the level of satisfaction and dissatisfaction with the service received by patients attending the Outpatient Pharmacy regarding the care received. METHOD Two-month long cross-sectional study. The study included all patients who had attended the Outpatient Pharmacy (OP) and had given their consent. Satisfaction was measured using a previously validated survey (Likert-typ...متن کامل
Introduction: Teacher efficacy is the belief of a teacher that he can affect the behavior and academic achievement of learners. Many efforts have been made to measure teacher efficacy but there is no valid and reliable instrument to measure it in Iran. Therefore, this study was performed to translate and psychologically evaluate “teachers’ sense of efficacy scale” (TSES). Methods: This descrip...متن کامل
دوره 4 شماره 2
صفحات 55- 62
تاریخ انتشار 2015-06-01
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