Organizations have found that functional approach to business destroys flexibility and agility by gaining experience over the time. The main weakness with Task-based organizations is that they can hardly act flexibly and adapt themselves to the changing environment. In today’s' dynamic and competitive business world, organizations focus significantly on managing and improving their business pro...

Increasingly, organizations are looking to employ Social Technology (ST) to enhance their capability with Business Process Improvement (BPI). However, little is known about how the characteristics or qualities of ST actually influence an organizations' capability at Business Process Improvement (BPI). This paper discusses the potential role of ST in process improvement by presenting an a-priory...

The establishment of an existing practice scenario was an essential component in providing a basis for further research in the area of COTS software acquisition within the organisation. This report details the identification of means of describing the existing practice of software acquisition within an organisation and identification of models that could be used to present this view. The chosen...

This paper argues that Knowledge Management (KM) and Knowledge Sharing (KS) are strongly linked to organisational maturity. The mechanisms that enable this upward movement and depict measurable effects of performance as the organisation climbs from ad hoc levels to institutionalised high levels of process maturity are investigated. The I5P visualisation framework which aligns a Knowledge Sharin...

The U.S. Small Business Administration defines small businesses as having fewer than 500 employees. Over 99 percent of all U.S. businesses are small businesses, and from 1992 to 1996, small businesses created all of the net new jobs [1]. Yet, reference to the literature on software engineering suggests strongly that implementation of software engineering process models, such as the Software Eng...

We expect process improvement models help effective facilitation for introducing advanced technology in providing superior services. In the literature of process improvement models, we have a claim that effective processes provide a vehicle for introducing and using new technology in a way that best meets the business objectives. However, process improvement models have their complexity and we ...

Maturity models are popular instruments used, e.g., to rate capabilities of maturing elements and select appropriate actions to take the elements to a higher level of maturity. Their application areas are wide spread and range from cognitive science to business applications and engineering. Although there are many maturity models reported in scientific and non-scientific literature, the act of ...