UNLABELLED This study investigates patients' expectations and perceptions of service quality in public dental health care and measures their "satisfaction gap." This descriptive study involved 481 dental outpatients in Kelantan, Malaysia. A modified SERVQUAL 20-item instrument was used to assess patients' expectations before and perceptions after receiving dental treatment. The "satisfaction ga...

Computer representation of human knowledge must be approached using the human ability to assign different meanings to information according to our perceptions, which at the same time are constructed and constitute the interpretative context in which possible meanings acquire varying degrees of validity. This work proposes that humans construct our perceptions based on the context of our past ex...

Applying the generalised extension principle within the area of Computing with Words typically leads to complex maximisation problems. If distributed quantities—such as, e.g., size distributions within human populations—are considered, density functions representing these distributions become involved. Very often the optimising density functions do not resemble those found in nature; for instan...

OBJECTIVES To describe the perspectives of community participants about engaging in community-based participatory research, and then to use the information to develop a model to depict the community participants' perceptions of interfacing with academic researchers. METHOD A diverse group of Native Hawaiian community-dwelling participants engaged in open-ended and semi-structured focus group ...

This paper investigates the empirical relation between consumer and expert expectations about macroeconomic conditions in Germany. Using data from the EU Consumer Con…dence Survey and the ZEW business expectations, I estimate static models and error-correction models explaining consumer expectations as functions of expert expectations, consumer retrospections, and lagged consumer expectations. ...

Higher education is growing fast and every day it becomes more and more exposed to globalization processes. The aim of this study was to determine the quality gap of educational services by using a originally SERVQUAL instrument among students in Faculty of Law Osijek. In this study, a total of 479 students were selected randomly and asked to complete a questionnaire that was designed according...