Purpose - The purpose of this paper is to explore the links between various characteristics of hospital administration and the utilization of classes of volunteer resource management (VRM) practices. Design/methodology/approach - This paper uses original data collected via surveys of volunteer directors in 122 hospitals in five Northeastern and Southern US states. Findings - Structural equation...

The knowledge management is a challenging task especially in administrative processes with typical workflows of higher educational institutions such as university in paperless environment. The proposed system aSPOCMS (An Agent-based Semantic Web for Paperless Office Content Management System) can provide paperless environment, which requires ontology based knowledge management to manage the fil...

Despite relatively generous coverage of the over-65 population, Danish home help services receive regular criticism in the media and public opinion polls. Perhaps as a consequence, reforms of Danish home care policy for senior citizens have placed a strong emphasis on quality since the 1990s. This reform strategy represents a shift from the welfare state modernisation programme of the 1980s, wh...

Q methodology is seldom used by academics and practitioners in the field of administrative ethics, but it has important potential for empirical studies. Q offers a procedure and conceptual framework with which to study subjectivity in the social context. It has the advantage of bringing marginalized viewpoints to the fore but also has some drawbacks. The appendix provides a basic introduction t...

Workflow management systems are widely used and reputable to improve organizational performance. The extent of this effect in practice, however, is not investigated in a quantitative, systematic manner. In this paper, the preliminary results are reported from a longitudinal, multi-case study into the effectiveness of workflow management technology. Business process improvement is measured in te...

Background: In the third millennium, sports organizations have adopted information technologies using smart systems, office automation to reform organizational structures, prevent administrative violations, and provide better services. The purpose of the present study was to investigate the relationship between the proponents of information technology (IT) on administrative corruption in sport ...

We present the general knowledge management model typical for central as well as local government agencies pre-requisite for successful implementation of knowledge management initiatives. We show that knowledge management systems comprising intelligent workflow management features are necessary to provide sufficient level of support for administrative knowledge processes. We conclude with a bri...

BACKGROUND The Chronic Illness Care model suggests that six structural dimensions of primary care teams are important in improving the quality of diabetes care. A study was conducted to assess the degree to which these dimensions, as represented in the Assessment of Chronic Illness Care (ACIC) survey, are implemented in primary care practices and to examine their relationship with selected qual...