AIM Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensions: Tangibles, Empathy, Assurance, Reliability and Responsiveness. MATERIALS AND METHODS In ord...

OBJECTIVE The purpose of this study was to develop a program evaluation tool through a client-centered approach. Client satisfaction questionnaires previously developed for service recipients of a pediatric seating clinic have reflected the professionals' views on what should be asked. METHOD Seven parents and caregivers of recent service recipients of the seating clinic participated in tape-...

Abstract—Pre-construction is essential in achieving the success of a construction project. Due to the early involvement of project participants in the construction phase, project managers are able to plan ahead and solve issues well in advance leading to the success of the project and the satisfaction of the client. This research utilizes quantitative data derived from construction management p...

Information technology can only support concurrent engineering if engineering works are well understood. The prevailing approach to do this is process modeling. We found, however, that traditional process modeling techniques such as IDEF0 obscure some aspects of human works, such as communication, collaboration, coordination, client-worker relations and client satisfaction and suggest an ideali...

This study evaluates the impact of a nurse and paramedic reproductive health franchise in rural Nepal on client satisfaction and utilization of services. A quasi-experimental study design, with baseline and follow-up measurements on nonequivalent control groups, was used to assess the effects of the intervention. The study collected data from exit interviews with male and female clients at clin...

OBJECTIVE Appropriate performance of home visits facilitates adoption of best practices at home and increased demand for facility based services. METHODS It was a cross-sectional study in which community health workers were observed conducting home visits during pregnancy.  Data was collected using a structured questionnaire and the Consultant Quality Index (CQI-2 tool) on record keeping, use...

OBJECTIVES To evaluate client and agency satisfaction with a specific assertive community treatment subprogram, known as inner-city support, developed in Edmonton to target the inner-city population, and to determine the demographics and potential needs of this population. METHOD Clients were administered questionnaires based on the Client Satisfaction Questionnaire and the Satisfaction With ...

To increase the accuracy and the efficacy of client satisfaction degree of railway statistic information system, we give an AHP-based comprehensive assessment about satisfaction degree of information system, hoping to solve problems about evaluation difficulties of multi-index, multi-criteria and multi-level. Since the conventional AHP-based method is affected by subjective factors, we develop ...