The growth of outsourcing has led outsourcing strategies to become an increasingly important component of firm success (Gottfredson et al., 2005). While the purported goal of outsourcing in supply chains is to derive a competitive advantage, it is not clear whether the outsourcing decisions of firms are always strategically aligned with their overall competitive strategy. In this paper we evalu...

Service innovation has been considered as a new way to gain competitive advantage and enhance firm performance in a highly competitive market. In addition, technology is believed to encourage and facilitate service innovation. Although several service innovation studies have stressed the importance of technology in service innovation, the roles of technology in service innovation are at the cen...

Firm Performance and the Axis of Errors-abstract-Firms sometimes fail to capture opportunities, fail to imitate perfectly-imitable resources, and do not solve their solvable problems. The persistence of errors creates intra-industry performance variation that is usually attributed to the competitive advantages of successful firms. However, firms compete on two axes: the axis of competitive adva...

Drawing on the resource-based view of the firm, which has emerged as a potential integrating paradigm for strategy research, this research proposes and tests an integrated framework to explain how IT may influence firm performance. The framework recognizes that IT is most likely to affect a firm’s performance through its impact on intermediate processes, and draws on resource-based theory to ex...

This paper demonstrates that quality-contingent pricing is a useful mechanism for mitigating the negative effects of quality uncertainty in e-commerce and information technology services. Under contingency pricing of an information good or service, the firm pre-announces a rebate for poor performance. Consumers determine performance probabilities using publicly available historical performance ...

In the context of progressive rise of the competition among firms, due to the increasing globalisation, it is interesting to understand the potential sources of competitive advantage in order to set up a successful strategy. The theory of Resource-based View used in this framework examines the connection among internal resources and strategic choices, and how the latter affect firm performance....

The traditional strategy tracks: " Managing the firm in unstable competitive environments " Track (F) Business Strategy " Successful attackers (new entrants) and defenders (incumbents)