In the context of ongoing research into e-business technologies in use by Thai SMEs in the travel service sector, this paper starts with an overview of e-business technology impact on the travel sector generally before focusing on the Thai context. Of primary interest in this paper is the user experience from the introduction of new technologies and their post-adoption evaluation. The analysis ...

AbstrAct The Business Process Execution Language for Web Services (BPEL) is an emerging standard for specifying the behaviour of Web services at different levels of details using business process modeling constructs. It represents a convergence between Web services and business process technology. This chapter introduces the main concepts and constructs of BPEL and illustrates them by means of ...

Redress provides a formalized recourse to consumers in lodging complaints against poor customer service. Its importance is heightened in the realm of B2C e-business where traditional means of establishing rapport with brick-and-mortar stores do not exist. However, redress has yet to be aptly understood and the study of its role in ebusiness has been sparse. This paper presents an exploration in...

site, but it's expected that more than $18 billion worth of merchandise will be sold in the United States during 1999 via e-Business. By 2003, Forrester Research estimates that nearly $53 billion will be spent via e-business sites in the United States. [RIGG99] We have seen unprecedented growth in the stock price of Internet companies that is often not based on profit, but on future potential. ...

The Business Process Execution Language for Web service is already used by business process developers to describe a composite web service. The validity of the BPEL4WS process is an important property to effect quality of the web service and reputation of enterprises. We proposed a formal model to specify BPEL4WS with Petri nets, and our model can verify deadlock, bounded multi-instances, and r...

Purpose Business models are increasingly recognized as a concept to support innovation in organizations. The implementation and operation of new or altered business model involves the (re-)design an organization's processes their successful execution. This study reviews synthesizes existing body literature guide organizations systematically moving from design through underlying processes. Desig...

Objective Social business is a sub-category of electronic business that seeks social, innovative and cooperative approaches within online markets and also uses social media to attract social partnership and cooperation of such network users to support online purchasing and services. Trust is considered as an effective factor leading to successful social business. Because of the growing populari...