The Balanced Scorecard (BSC) came to the fore following drawbacks from using financial measures only to measure company performance. Managers are using BSC to communicate their strategy, for planning and controlling, for getting feedback and, for performance monitoring. This study examines the factors that influence managers to use the BSC. Identifying the factors will help to explain why some ...

“Are there management tools that professionals use in business that academics have used successfully in higher education? The answer to that question is yes, and the balanced scorecard (BSC) is one such tool” (Beard, 2009, p. 275). Beard refers to applying BSC in U.S. universities (and her review is insightful for practitioners). To that end, this case study similarly discusses a balanced score...

Nowadays, globalization and competitiveness are major challenges in almost all organizations and managers are seeking modern approaches to gain more competitive advantages. Considering these circumstances, issues such as strategic management, benchmarking and balanced score card (BSC) become important. In this paper, benchmarking and its role in strategic management have been demonstrated. BSC ...

This article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs) from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard (BSC) method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (fin...

the comprehensive assessment model considers the financial and non-financial aspects as balanced scorecard. also, for more comprehensive results of the investigation, four aspects of the balanced scorecard were used and then by using fuzzy delphi technique and experts' opinions, the standard aspects of each were achieved in two stages. to determine the importance of each aspect of bsc, the proce...

BACKGROUND Academic hospitalist groups (AHGs) are often expected to excel in multiple domains: quality improvement, patient safety, education, research, administration, and clinical care. To be successful, AHGs must develop strategies to balance their energies, resources, and performance. The balanced scorecard (BSC) is a strategic management system that enables organizations to translate their...