Customer Relationship Management (CRM) is a business strategy to manage the interactions with customers in order to optimize value and satisfycustomers for a long time. In today’s business world, most of the organizations have been saturated with the loads of the information about customers. Information sources flow from everywhere inside and/or outside the organization; however, the majority o...

Relationship marketing has been suggested as a new approach for marketing management. The aim of this paper is to investigate the strength of customer relationships in bank services. A model, that relates service quality and satisfaction to relationship strength is presented. The empirical part of the paper is based on a qualitative study concerning private customers’ bank relationships in Finl...

Purpose: Customer satisfaction in modern organizations requires employees' job satisfaction that can be led to performance improvement in the organization. In this regard, self-leadership and strengthening of it among the employees and managers can facilitate this subject. The purpose of this paper is to study the relation between self-leadership with job satisfaction and performance improvemen...

Customer satisfaction is a feeling of or disappointment for someone resulting from comparison product performance results with expectations. The formulation the problem in this study is, how effect service excellence and customer value on at PT. Bank Mandiri branch Kesiman Denpasar. purpose was to determine Service Excellent Value Credit Satisfaction Branch This research conducted number sample...