The Customer is the only non-developer role in eXtreme Programming (XP). The Customer’s explicit responsibilities are to drive the project, providing project requirements (user stories) and quality control (acceptance testing). Unfortunately the customer must also shoulder a number of implicit responsibilities including liaison with external project stakeholders, especially project funders, cli...

Requirement Engineering acts as foundation for any software and is one of the most important tasks. Entire software is supported by four pillars of requirement engineering processes. Functional and non-functional requirements work as bricks to support software edifice. Finally, design, implementation and testing add stories to construct entire software tower on top of this foundation. Thus, the...

We propose an electronic payment protocol for typical customer-merchant relations which does not require a trusted (signed) payment descriptor to be sent from the merchant to the customer. Instead, the destination “account” number for the payment is solely created on the customer side. This eliminates the need for any encrypted or authenticated communication in the protocol and is secure even i...

We model a supply chain consisting of a national brand manufacturer and an independent manufacturer, both of whom are potential suppliers of store brand to a single retailer. The retailer serves two customer segments – a quality sensitive segment (high type) and a price sensitive (low type) segment. The retailer serves these two segments by targeting the national and store brands to the quality...

Executive Summary Customer Intelligence Management (CrIM) is a member of the intelligence management family, sharing a variety concerns and practices with business intelligence (BI) and competitive intelligence (CI). Its origins can be traced to practices of customer relationship management and marketing and advertising science. It is especially associated with Customer Relationship Management ...

Customer retention campaigns increasingly rely on predictive models to detect potential churners in a vast customer base. From the perspective of machine learning, the task of predicting customer churn can be presented as a binary classification problem. Using data on historic behavior, classification algorithms are built with the purpose of accurately predicting the probability of a customer d...

0377-2217/$ see front matter 2008 Elsevier B.V. A doi:10.1016/j.ejor.2008.03.009 * Tel.: +886 2 26212121. E-mail address: [email protected] Customer complaint problem is a product design used to understand customer requirements. Furthermore, product design corresponding to customer requirement does not feel adequately solved for a cause of problem. The cause of the problem affecting prod...

Blog is a communication tool that plays a key role in a web application. Use of blogs has resulted in a paradigm shift in the way a web application interacts with the customer. During the development of web application, there is a need to elicit and specify the requirements for the blogging functionality. In this study, we present a requirements checklist for the blog, from the perspective of i...