In this chapter, we adopt a sociotechnical systems approach to understand the challenges faced by members of an organizational unit that is not constrained by geographical, temporal, organizational, or national boundaries. Specifically, we examine virtual team performance within the context of an open sociotechnical system, highlighting the effects that the technological subsystem (e.g., collab...

The emergence of agent technology and its increased use in business applications arises the question whether (and how) the existence of intelligent agents may affect the definition, the structure, the interaction patterns, and the dynamics of social systems of enterprises. This paper aims to work out some of the relationships between Organizational Sociology, and the use of organizational metap...

This paper examines how two organizations used information technologies (IT) to introduce the same type of IT-enabled organizational change with radically different outcomes. Building on a grounded theory comparative analysis of the two cases, the paper develops a process model of IT-enabled organizational change centered on the interaction of two factors: 1) the templates (i.e. cognitive frame...

This paper examines the infusion of e-procurement applications along two dimensions of usage – intensity and organizational acceptance – and tests the relationship between use and procurement performance. Drawing upon the resource-based view of the firm, this paper tests the relationship between select organizational resources and e-procurement infusion in the context of procurement of indirect...

Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

We draw upon theories of organizational learning to examine acquisition likelihood in a sample of banking industry acquisitions from 1988 through 2001. Although research on organizational learning suggests that routines arising both from experience and from performance feedback guide organizational learning, the combined effect of these two sources of learning has rarely been examined. Findings...

The results reported in this paper were obtained through the study of 43 work-units belonging to five business units in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between dimensions of information technology and dimensions of organizational memory. Analyses of the data support the v...

The central idea of this paper is to comprehend knowledge integration in inter-organizational IS projects through a knowledge cluster view of inter-organizational IS projects. The proliferation of such projects combined with the complexity of managing them, motivated this study. The study is based on a single case study which involves four organizations collaborating on a project. Findings sugg...