نتایج جستجو برای: quality dimensions of services
تعداد نتایج: 21239987 فیلتر نتایج به سال:
چکیده ندارد.
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
Background and Objective : Satisfaction is costumer response to an organization success. Costumer satisfaction is used as an important and strategic tool in organization in order to achieve competitive advantage. Thus, higher education institutes increasingly pay attention to satisfying students' expectations as primary costumers. Hence, this study was implemented in order to measure studen...
Introduction: The first step in improving the quality of health care is to evaluate the quality of services, and the goal of implementing the healthcare reform plan is to increase the quality of services. The purpose of this study was to assess the quality of family physician services in rural of Khorasan Razavi province before and after the health reform plan. Methods: This descriptive-analyti...
The main objective of this study was to investigate the impact of service quality on customer satisfaction rate private banks Fars Province. Private Banking in the Fars Province, including banks, Pasargad, Parsian, Sinai, Ansar, Ghavamin, Iran zamin, Eghtesad novin, Shahr , Sarmayeh. The study period is the first half of 1396. For ranking of SERVQUAL dimensions including quality of service base...
because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...
Background and purpose: Satisfaction is an important indicator in measuring the quality of services. Improving the quality of services provided in subspecialized clinics requires an appropriate understanding of the situation and the problems that different sectors are faced with. This study aimed to determine the patients’ satisfaction level from services provided in Sari Tooba Clinic and...
original article introduction: good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. this study was aimed to examine the quality gap of occupational health services in an oil & gas company of iran. method: this cross-sectional study was done between ...
introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...
Abstract Introduction: The SERVQUAL model is one of the most common models used for assessing the quality of educational services. The purpose of this study was to investigate the quality of educational services based on SERVQUAL model in viewpoint of medical students of Alborz University of Medical Sciences in three stages: basic sciences, externship and internship. Methods: The present stud...
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