Panel cointegration analysis is used to examine the links between customer satisfaction and its antecedents as well as satisfaction and consumer voice and loyalty for four firms in the limited service restaurant sector. The results suggest satisfaction and perceived value continually move to maintain a stable balance between perceived quality, expectations, perceived value, and satisfaction. Lo...

Emergency department is one of the important parts of hospitals, and patients' satisfaction with this department significantly affects their overall satisfaction with the hospital. Therefore, evaluating patients' satisfaction level with the emergency part has been taken into account in different studies. The purpose of this study was to systematically review all available primary studies and th...

objectives: the present research aims to prepare an iranian police job satisfaction inventory (ipjsi) by using confirmative factor analysis as well as to evaluate the validity and reliability of it. method: a group consisting of 2933 iranian police employees chosen by stratified random sampling method from a number of police departments throughout the country completed the ipjs inventories. val...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

BACKGROUND Job satisfaction of physicians is an important issue for performance of a health care system. The aim of the study was to evaluate the job satisfaction of primary care physicians in Switzerland and to explore associations between overall job satisfaction, individual characteristics and satisfaction with aspects of work within the practice separated by gender. METHODS This cross-sec...

one of the most important factors that affects on job producitivity refers to personnel. motivation and job satisfaction (j.s) explain the reason and cause of human behavior in organization. then the study of this topic will be very important. in this paper causal model of efficient factors of job satisfaction developed by path analysis model. in this paper path analysis model have explained di...

in this article we are going to investigate effect of factors effect turnover intention. population is all of employees of education administration of kurdistan province and sample includes 140 people of this population which were selected randomly. competitiveness questionnaire of brown et al.(1198), self efficacy of jones (1986), effort of brown and leigh(1996), performance of babin and boles...