E-learning has evolved for more than a decade, and universities are gradually embracing e-learning to provide more learning experience for their learners. E-learning is the use of electronic means through which training is received and obtained. E-learning offers a wide range of advantages (time and room mobility, cost-effectiveness, etc.) and also overcomes the limitations of digital learning ...

Information and communication technology is progressively evolving around the world. Organizations and providers of online services, have to keep up with technological advancements when providing services and meet the redoubling expectations of its customers. At a global level there is wider adoption of e-government, a term coined in the recent past to describe the methodology that implements t...

Despite the fact that service quality is a critical determinant of website success, studies show that consumers frequently view the service quality delivered through websites as unsatisfactory. This paper outlines a study investigating the dimensions of website service excellence valued by Irish customers of a small to medium enterprise specialising in gifts. The e-S-QUAL measurement instrument...

Based on Service-Dominant (S-D) Logic and related perspectives, which suggest that value is co-created through the integration of resources, this study proposes a model which considers two value co-creation sources: (1) firm resources, in the form of process Electronic-Service Quality (ESQ) and outcome ESQ, and (2) consumer resources, as represented by consumer expertise and its antecedents (i....

services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...