We evaluated a staff training and management package for increasing accuracy of recording frequency of problem behavior in a residential care facility. A multiple baseline design across the first and second work shifts showed that 2 of 8 participants increased their accuracy following in-service training, and all 8 improved during a condition with supervisor presence and feedback. Improvements ...

Gatekeeper-training programs, designed to increase identification and referral of suicidal individuals, are widespread but largely untested. A group-based randomized trial with 32 schools examined impact of Question, Persuade, Refer (QPR) training on a stratified random sample of 249 staff with 1-year average follow-up. To test QPR impact, the authors introduced and contrasted 2 models of gatek...

To address the personalization of customer service in four-star hotels Cuba, this research takes up precepts non-verbal communication and Customer Relationship Management. The Systemic Method its treatment through Soft Systems Methodology are applied. With information obtained from Sol Cayo Guillermo hotel, belonging to Jardines del Rey tourist center, a grouping essential elements satisfaction...

Background: Medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. This research aimed to study the quality assessment of staff in-service training from viewpoints of employees Ahvaz Jundishapur University of Medical Sciences based on servqual model between 2011-2015. Methods: This is a descriptive, cro...

this study intended to assess the utilization of information technology services by employees in public sector through taking geita district council, tanzania as a case study. the study aimed at examining the utilization of it services as a tool to generate efficiency of work in order to find out it services utilized by employees in the organization; it also investigates the role of it sectors ...

The paper by Gilbert et al. should be on the table of every politician and National Health Service (NHS) manager in the run up to the general election, when the NHS is at the hustings. They have raised profound moral dilemmas of the internal and external market in their present form, such as the practicalities of distributive justice and the enhancement of autonomy – to which are added the pres...

background: chemical exposure is a major health problem globally. poison control centers (pccs) play a leading role both in developed and developing countries in the prevention and control of poisonous chemical exposures. in this study, we aimed to assess the current state of pccs in pakistan and highlight capacity building needs in these centers. methods: a cross-sectional survey of the two re...