Multi-criteria group decision-making is a process in which decision makers assess the performance of alternatives on the basis of conflicting criteria to opt the most worthy alternative as solution. TOPSIS and ELECTRE are effective and commonly used methods to solve multiple criteria decision-making problems. The aim of this study is to propose two new models, namely, complex Pythagorean fuzzy ...

The main purpose of this paper is to present a fuzzy multi-criteria decision making (FMCDM) model for international tourist hotel location selection. In this article we created 21 criteria for selecting the international tourist hotel location acquired from literatures review and practical investigations. And the methods of fuzzy set theory, linguistic value, hierarchical structure analysis, an...

The arrivals forecast is one of the key inputs for a successful hotel revenue management system, but no research on the best forecasting method has been conducted. In this research, we used data from Choice Hotels and Marriott Hotels to test a variety of forecasting methods and to determine the most accurate method. Preliminary results using the Choice Hotel data show that pickup methods and re...

This paper addresses several mechanisms for overall ranking Decision Making Units (DMUs) according to the contribution of DMUs relative efficiency score a merger considering aggregate units The possible organization agents outside each naturally influences score, which motivates use games in partition function form and specific indices based on Shapley value. Several computational problems aris...

Any compensation mechanism that is intended to reward superior investment performance can be gamed by managers who have no superior information or predictive ability; moreover they can capture a sizable amount of the fees intended for the superior managers. We derive precise bounds on the size of this coat‐tail effect and show that it remains substantial even when payments are postponed, bonuse...

What are the equilibrium features of a dynamic …nancial market in which traders care about their reputation for ability? We modify a standard sequential trading model to include traders with career concerns. We show that this market cannot be informationally e¢ cient: there is no equilibrium in which prices converge to the true value, even after an in…nite sequence of trades. We characterize th...

Customer relationship management is an important strategy for the service industry to maintain its competitiveness. By integrating all business indicators including marketing, process, quality management, after-sales care, brand image, etc., it can gain customer loyalty and provide customized Serve. In face of such a fierce competitive environment, enterprises must be able grasp needs if they w...

BACKGROUND From our experience the toilet paper is folded in the bathrooms in rooms in branded hotels. We aimed to study the total time yearly spent in the world on folding hotel toilet paper. METHOD Three investigators clocked 60 folding toilet paper events and calculated the mean time. The mean folding time was 5.73 s (interquartile range 4.50-6.56). Using the calculated extra time it takes...

intellectual capital (ic) is organizational intangible asset which is frequently associated with performance. ic is commonly categorized into three core components: human capital, structural capital and relational capital. this study takes a step further in the evolution of the ic model for the hotel industry and divides relationship capital into two categories: end customer- relationship capit...