Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...

This article focuses on matching stroke rehabilitation services, and patient needs through the interconnection between demand service capabilities. A solution is proposed based KJ, fuzzy AHP, QFD methods to address this problem. Specifically, KJ method categorizes user needs, AHP calculates weights rankings. Furthermore, capability indicators are developed, applied match customer with indicator...

This research work provides the methodology for the development of intelligent quality function deployment (IQFD) application in the discrete parts, assembly environment. The paper is composed of the background of QFD, related research work review and points for developing in assembly environment. Then, the paper describes about the needs of development on intelligent QFD due to uncertainty on ...

Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior resear...

The paper proposes a fuzzy logic-based group decision making (GDM) approach, which can be used for quality function deployment (QFD) in the development of product improvement strategies. Decision makers can state their preferences in various ways, including incomplete preferences which are difficult to evaluate in a coherent way. We extend the QFD methodology by using a GDM approach which consi...

qfd is a mechanism for translating the voice of customer into product through various stages of product planning, engineering and manufacturing that widely implemented in modern enterprises throughout the world. in parallel with welcoming to qfd, a lot of academic efforts have gone into improving and completing this method. now traditional methods for determining relative importance of factors ...

There are varieties of QFD combination forms available that can help management to choose the right model for his/her types of problem. The proposed MOCC-QFD-FMEA model is a right model to include variety of objectives as well as the risk factors into the model of the problem. Due to the fact that the model also takes into consideration the concept of Fuzzy set, it further allows management...

Six Sigma and Design for Six Sigma (DFSS) offer a new approach to Total Quality Management with a more integrated approach, standardized training and certification, and financial accountability for i nvestment in improvements. A core principle of DFSS is the Transfer Function (y=f(x)), whereby customer requirements are transferred into Critical-to-Quality requirements (CTQ). DFSS uses the House...

Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...