background: in today's world, survival of any organization depends on its competitiveness and suitable decisions against environmental changes.  one of the effective methods in organizations is to use performance evaluation systems to determine weak points to be improved and strengths to be reinforced. performance evaluation and management not only help organizations to increase competitiveness...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

Literature has stressed the importance of customer retention (loyalty) as it is considered to be a vital source in attaining not only competitive advantage but also improved business performance. A number of studies on online shopping behavior have indirectly related customer satisfaction to repurchase intention. But very few studies have explicitly studied the relationship between customer sat...

This research effort seeks to extend current understanding within the sociotechnical perspective. It investigates the inter-relationship between various aspects of both individual and technology roles in the workplace. A main focus of research is the notion of technological capacitation, the support employees derive from the use of IT systems. An analysis of survey data on the work environment ...

Evaluation of customer satisfaction differs from one study to another. Studies have been differing with their focus and coverage. Most of studies focused on evaluating factors influencing customer satisfaction or associate customer satisfaction and quality of services. This paper used logistic regression to develop customer satisfaction model for Precision Air. Five dimensions or variables have...

Banks are in the process of moving into a more competitive financial atmosphere with a wide variety of financial products and services. From the practical perspective, the prediction of customer loyalty will provide a better understanding of Islamic banking that relates to customer loyalty and offer a platform that helps the bank management to improve the customer loyalty. Therefore, the primar...

This paper examines the relationship between transportation quality, customer satisfaction and profitability. Specifically, this study simultaneous asynchronous effect of quality services on financial performance then performs same examination in relation to performance. The partial least squares approach structural equation modelling is used examine longitudinal data from 1995 2018 US airline ...