Quality of higher education is its ability to produce a steady flow of people with high intelligence and commitment to learning that will continue the process of transmission and advancement of knowledge. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This study uses QFD as a tool for quality imp...

Although quality function deployment (QFD) is mostly used in the development of new products, the methodology is equally varied and applied as a packaging design/development tool. Since the demands of the market, i.e. users are constantly changing, the designers of all products, including packaging food designers must implement the introduced requirements into the design of their products. The ...

In this article an overview of the state of the art of QFD in software development or also called Software QFD is given. The differences between classic QFD in manufacturing industries and Software QFD are described. Following certain software specific QFD models (Zultner, Shindo, Ohmori, Herzwurm and Schockert), which can be considered as the most appreciated ones in theory as well as in pract...

Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...

What are the Best Practices of QFD? This was the driving question approx. a dozen experienced users of Quality Function Deployment (QFD) wanted to answer during various two-day workshops. The QFD Institute Germany e.V. (QFD-ID) had invited to come up for discussion on the Best Practices of QFD. The QFD-ID exists for almost 10 years now, but the origins of QFD and its successful application worl...

Quality function deployment QFD is a customer-driven approach for product design and development. A QFD analysis process includes a series of subprocesses, such as determination of the importance of customer requirements CRs , the correlation among engineering characteristics ECs , and the relationship between CRs and ECs. Usuallymore than group of one decisionmakers are involved in the subproc...

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...