process management (pm) is a structured, systematic approach that is adopted by firms in order to analyze, improve and control their processes. this paper has been focused on identifying and testing the effective critical success factors (csfs) in the preparation and successful implementation of process management. according that in this study by reviewing the literature and studying various re...

successful implementation of knowledge management fororganizations requires a systematic and comprehensive perspective aboutvarious organizational factors. appropriateness of these factors and theirintegration and coordination is a vital perquisite for implementingknowledge management effectively. the primary purpose of the researchis investigating the effect of three fundamental aspects of int...

the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

Risk management is one of the most important phases of project management and isthe most recently used by many researchers. In this paper, a fuzzy based method wasproposed which identifies different kinds of risks through the project life cycle.Then, the project risk magnitude can be obtained in regards to five factors, namely“severity”, “occurrence”, and “not detection” which form fuzzy FMEA a...

Introduction: Hidden curriculum plays a main role in professionallearning, formation of professional identity, socialization,moral development and learning values, attitudes, beliefs, andknowledge in learners, so it needs to be managed. Althoughthe majority of the theorists believe in the existence of a hiddencurriculum and its greater effect and sustainability com...

Purpose: The compliance ethical characteristics plays an important role in urban management, and accordingly, the purpose of this study was identifying the effective ethical codes on urban management with a meta synthesis method. Methodology: This study in terms of purpose was applied and in terms of implementation method was qualitative. The field of research was all articles of effective eth...