The paper develops a theoretical background on the co-production approach as an extension of operations management principles, in which co-production function assumes well-defined functional form with the input presence of both firm and customers. The co-production approach not only views a customer as a co-producer, but also conducts strategic trade-offs between a firm and customers in service...

JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact [email protected].. INFORMS is collaborating with JSTOR to digitize, preserve...

Public policies are “deliberate decisions by governments or equivalent authorities to take action nonaction toward specific objectives” (Weible & Carter, 2017, p. 24). Challenges in public policy inherently “wicked” (Rittel Webber, 1973), since they complex, interconnected, difficult define, involve many stakeholders, and can typically be addressed only through trial error (Birkland, 2019; Dye,...

One of the primary assumptions in most optimal pricing methods is that the production cost is a non-increasing function of lot-size. This assumption does not hold for many real-world applications since the cost of unit production may have non-increasing trend up to a certain level and then it starts to increase for many reasons such as an increase in wages, depreciation, etc. Moreover, the prod...