background and purpose: professional ethics is one of the foremost components of every occupation. the ethical standards are essential to the improvement of quality of care. on the other hand, job satisfaction is a critical challenge for healthcare organizations. this study aimed to evaluate the relationship between compliance with professional ethics and job satisfaction among nurses. methods:...

introduction: the present study aimed to investigate the relationship between servant leadership with job satisfaction, organizational citizenship behavior and organizational commitment by considering the mediating role of psychological empowerment and organizational justice in an industrial company. method: this study used a correlative research method through structural equation modeling (sem...

Service recovery is a crucial success factor for organizations. Thus, many studies have addressed the issue of post-complaint behavior. Conducting a meta-analysis, the authors test the following path model: ‘‘organizational responses (compensation, favorable employee behavior, and organizational procedures)! justice perceptions (distributive, interactional, and procedural justice) ! post-compla...

The purpose of this study was to empirically investigate the relationship between psychological need satisfaction and intrinsic motivation as proposed by selfdetermination theory. Three competing hypotheses regarding the relations between need satisfaction and intrinsic motivation were tested: additive, synergistic, and balance.Two cross-sectional studies involving 1,254 employees from a broad ...

Purpose – The purpose of this paper is to investigate how the individual and organizations best use Web 2.0 social networking technologies to improve its relationships with customers. Design/methodology/approach – The theoretical background used in the paper was the familiarity-liking theory and prospect theory to understand the extent of user satisfaction with the services. Online survey from ...

Online surveys conducted to find out customer satisfaction are increasingly important for modern businesses and healthcare organizations. Nowadays online customer satisfaction surveys are inextricably linked to business practices, marketing programs as well as other initiatives aimed at accomplishing customer engagement. A patient/customer satisfaction survey has a number of advantages that con...