The problem of sustainable business excellence has been investigated according to different aspects in fields. For a more detailed analysis, it is necessary develop an integrative model, respecting the baseline model European Foundation Quality Management, with possibility defining relationships and levels significance variables. primary goal this paper present developed simulate effects inform...

While many researchers devoted numerous articles to the organizational culture, relatively few articles have been contributed to culture and performance research. The purpose of this study is to shed light on the role of organizational culture on performance. To achieve this goal and in order to measure organizational culture, Denison organizational culture model was used. The components of thi...

Background and Objectives: There is a growing tendency in Iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. The European Foundation of Quality Management (EFQM) model is a widely used framework for continuous quality management within healthcare facilities. The purpose of this article is to extend the view of current status of qua...

The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enables the evaluation of organization progress towards achieving quality goals, from a structured, m...

background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...

Im Aufsatz wird der Frage nachgegangen, inwiefern Records Management (RM) einen gangbaren Weg darstellt, bestimmte Bereiche des Quality Management respektive des Total Quality Managements (TQM) abzudecken, und zwar solcherart, dass die Mitarbeitenden in ihrem Alltagsgeschäft gezielt unterstützt werden. Aus dem Angebot verschiedener TQM-Modelle fiel die Wahl auf das Modell der European Foundatio...