نتایج جستجو برای: quality dimensions of services
تعداد نتایج: 21239987 فیلتر نتایج به سال:
Introduction: Monitoring and assessing the quality of health services in relation to accountability is the first step in providing proper services in hospitals which as the most important health organizations entail the need for evaluation . The aim of this study was to validate the ethical, legal , financial, operational , political, structural , cultural and information dimensions of a...
like any other learning activity, translation is a problem solving activity which involves executing parallel cognitive processes. the ability to think about these higher processes, plan, organize, monitor and evaluate the most influential executive cognitive processes is what flavell (1975) called “metacognition” which encompasses raising awareness of mental processes as well as using effectiv...
چکیده هدف اصلی این پژوهش بررسی رابطه بین شایسته سالاری و عدالت سازمانی مدیران دانشگاه اصفهان و علوم پزشکی اصفهان بود که در قالب 5 فرضیه با در نظر گرفتن ابعاد شایسته سالاری و عدالت سازمانی مدیران دانشگاه اصفهان و علوم پزشکی انجام شد. روش پژوهش توصیفی از نوع همبستگی می باشد. جامعه آماری کلیه اعضای هیأت علمی و مدیران گروه در دانشگاه اصفهان و علوم پزشکی اصفهان به ترتیب 104- 645 – 33- 468 نفر در س...
the main aim of this research is to survey deeply into the quality of electronic services offered by a selected group of state-owned banks in fars province by using bsc and fuzzy logic theory and to give some solutions to improve their services. therefore, the factors for assessing the electronic services were identified in research literature and were locate in bsc approach according to the ex...
Background: Visual disorders in old age is one of the most important factors in decreasing quality of life of older people. This study aimed to access the vision-related quality of life of older people in Tehran and to examine some of the underlying factors. Materials and Methods: This was a population-based cross-sectional study among 566 older people aged 60 years and over, living in Tehran....
on- the-job training on of the most effective tools for managers to cope with the changing organizational environment. it grantess suitable services to customers, particularly in public service enterprises. if such training os goal oriented, planned systematically, and tailored to the employees, job content, then not only it could increase employees and organizational performance, but also it c...
Purpose: Providing better services in physiotherapy clinics, awareness of perception and expectation of clients in these clinics, and determination of the gap between these two components, are of utmost importance. This study aimed to investigate the gap between expectation and perception of the physiotherapy patients using government health centers in Zahedan City, Iran. Methods: A samp...
customer satisfaction has been one of the strategic issues in recent two decades. this research is to study and design a model of service quality, and evaluate effective dimensions on customer’ quality perceived services and satisfaction. up to now, multiple factors integrally related to the measurement of services quality and customer satisfaction have not been studied in iran. the present res...
Providing customers with high-quality information is a key determinant for the success of mobile Internet. This study identifies the important dimensions of information quality in increasing user satisfaction and customer loyalty for mobile Internet services. In order to achieve this goal, we propose a general model of information quality with four dimensions, which we constructed by expanding ...
Introduction: According to the Covid-19 epidemic, quality of services in medical centers are importance. Therefore, the present study was conducted to investigate the status of improving the quality of diagnostic services in corona pandemic conditions in medical centers using the Parasuraman model. Methods: The present applied research is a descriptive correlation. The statistical population...
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