نتایج جستجو برای: سروکوال servqual
تعداد نتایج: 1704 فیلتر نتایج به سال:
Penelitian ini bertujuan menguji kepuasan layanan pada institusi keuangan publik PT Bank BRI (Persero) Kantor Kas Unwidha Klaten melalui uji kesenjangan antara harapan mutu dan persepsi nasabah terhadap yang telah diberikan. Metode riset dilakukan kuantitatif sampel sebagai responden sebanyak 104 teknik pengambilan secara Convenience. Uji dalam penelitian meliputi validitas, reliabilitas butir ...
Berdasarkan objek penelitian di Jurusan Teknik Informatika Universitas Nurul Jadid. Objek adalah E-Learning yang dikembangkan menggunakan aplikasi open source Moodle untuk mahasiswa S1 aktif. Tujuan dari ini mengetahui pengaruh kualitas sistem, informasi dan layanan terhadap kepuasan pengguna. Serta pengguna dengan dampak individu. Data digunakan sebanyak 200 responden. Untuk itu pengukuran dap...
Objetivo: Evaluar la adaptabilidad del modelo Service Quality (SERVQUAL), con el fin de valorar calidad servicio en atención los donantes un banco sangre ciudad Medellín. Metodología: Se llevó a cabo una evaluación psicométrica 301 sangre, para determinar percibida. realizaron pruebas consistencia interna alpha Cronbach e índice discriminación, y se evaluó validez contenido dos cuestionarios es...
Abstract Background and purpose: One of the major purposes of health and clinical centers is the satisfaction of patients which will consequently enhance their status of health. This study aimed at determining the level of inpatients satisfaction in Sari Imam Khomeini Hospital from the services provided according to SERVQUAL model. Materials and methods: In a descriptive-analytical study in...
THE QUALITY OF PRENATAL CARE FROM PERSPECTIVE SERVICE RECIPIENTS USING SERVQUAL PATTERN DURING COVID-19 PANDEMIC IN SANANDAJ COMPREHENSIVE HEALTH CENTERS
Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of all SANAEE public library members. Through simple random selection, 217 people are chosen. SERVQUAL questionnaire is used as research tool. Fi...
In an effort to identify the quality factors perceived to be most important in relation to the use of Web sites, a survey was undertaken. The questionnaire utilized was based on the SERVQUAL instrument that identifies five quality dimensions in service environments. The results indicate that the quality dimensions found applicable in the service sector are also applicable to Web sites. The item...
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