Executive Summary Since Kaplan and Norton introduced the Balanced Scorecard (BSC) in the early 1990s, it has become widely adopted by companies and divisions within companies. The BSC was conceived as way to operationalize a company's vision and strategy. In this regard, it is a management system, or as the originators note, a tool for change within the firm or unit. Not surprisingly, the swift...

In this study, the concept of online food purchasing is explored where consumers are not required to visit markets purchase their foods, especially during COVID-19 pandemic. Thus, purpose study investigate relationship between perceived e-service quality and related customer service outcomes in shopping context. The influence sustainable marketing practices terms (ESQ), usefulness reviews (PUO)...

 J. R. Berstock, MBChB, MRCS, Advanced Hip Research Fellow  A. D. Beswick, BSc, Research Fellow  E. Lenguerrand, BSc, MSc, PhD, Research Fellow  M. R. Whitehouse, PhD, MSc(Orth Eng), BSc, FRCS(Tr&Orth), Clinical Lecturer in Orthopaedics  A. W. Blom, MD, PhD, FRCS(Tr&Orth), Professor of Orthopaedic Surgery Southmead Hospital, Musculoskeletal Research Unit, AOC (Lower Level), Westbury-onTrym...

This paper aims at presenting the conceptualization of a structural model that was developed to examine the impact of e-learning, Web 2.0 technologies and organizational learning on the business performance of some Slovenian companies with more than 50 employees. In accordance with the stakeholder theory and balanced scorecard (BSC), both the financial and non-financial aspects of the performan...

Small-scale hydropower plants (SHP) have been losing competitiveness compared to other renewable sources in the global electricity matrix due technical, environmental, regulatory, and economic issues. In this context, contribute development strengthening of SHP’s integration into country’s matrix, study proposes Balanced Scorecard (BSC) as a strategic evaluation tool for SHP projects from prosp...

Tissue-mimicking phantoms with high scatterer concentrations were examined using quantitative ultrasound techniques based on four scattering models: The Gaussian model (GM), the Faran model (FM), the structure factor model (SFM), and the particle model (PM). Experiments were conducted using 10- and 17.5-MHz focused transducers on tissue-mimicking phantoms with scatterer concentrations ranging f...

Uncomplicated Gram-negative Bacteremia in a Tertiary Inistituition Yvonne Peijun Zhou, BSc (Pharm)(Hons); Sarah Tang, BSc (Pharm)(Hons); Yixin Liew, BSc (Pharm), MSc (ID); Jin Cheng Lim, MPharm (Hons); Andrea Kwa, PharmD; Winnie Lee, BPharm (Hons), MSc (Epi); Pharmacy, Singapore General Hospital, Singapore; Singapore General Hospital, Singapore; Department of Pharmacy, Singapore General Hospita...

Purpose – The paper aims to discuss how to integrate the Balanced Scorecard (BSC) with intellectual capital (IC); and handle the issues of creation, formation, measurement, reporting and even management of strategic intellectual capital (SIC). Design/methodology/approach – The paper adopts a case study to illustrate the integration between the BSC and IC, and to handle the significant issues re...