This explorative study examines customer-supplier relationships from the perspective of psychological contracts. Based on findings from a multiple case study, the content of the psychological contracts of individuals involved in customer-supplier relationships are presented. The study provides support for the use of psychological contracts for describing the dynamics of customer-supplier relati...

Supplier selection is a multi criteria decision-making problem that comprises tangible and intangible factors. The majority of previous supplier selection techniques do not consider strategic perspective. Besides, uncertainty is one of the most important obstacles in supplier selection. In this paper, quantified SWOT is applied in the context of supplier selection for the first time. SWOT (Stre...

Strategic evaluation of supplier performance assists firms in improving their operations across a variety of dimensions. Specifically, it aids in supplier process improvement, which in turn enhances firm performance, allows for optimal allocation of resources for supplier development programs, and assists managers in restructuring their supplier network based on performance. In order to address...

The sustainable supplier selection process requires consideration of multi-criteria evaluations. In recent years, to prevent the hesitation of different linguistic expressions by the decision makers, and to help the selection of the best one as the solution of different alternatives, researchers have been using several methods such as hesitant fuzzy linguistic term sets (HFLTS), hesitant fuzzy ...

Environmental sustainability of a supply chain depends on the purchasing strategy of the supply chain members. Most of the earlier models have focused on cost, quality, lead time, etc. issues but not given enough importance to carbon emission for supplier evaluation. Recently, there is a growing pressure on supply chain members for reducing the carbon emission of their supply chain. This study ...

Nowadays, numerous processes of any supply chain are done by suppliers and consequently they cause a massive amount of pollution released to the nature. Hence, greening the suppliers has become a necessity. Although most of green supplier development programs need high investment, formal optimization models that address this issue are very rare. This paper mainly aims to address this prob...

The analytic network process (ANP) is a relatively new multi-criteria decision-making (MCDM) method which can be used to solve supplier selection problem. Because there are different degrees of influence among the criteria, using ANP average method (equal cluster-weighted) to obtain the weighted supermatrix may be inexact. This paper uses an effective solution based on a combined ANP and the de...