Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. The QFD process involves various inputs in the form of linguistic data, e.g., human perception, judgment, and evaluation on importance or relationship strength. Such data are usually ambiguous and uncertain. An aim of this paper is to examine the i...

Quality function deployment (QFD) is a widely-used methodology for developing a design quality aimed at satisfying the customer and translating the customer’s demand into design targets. As QFD methodology is based on the voices of customers, it requires a group of individuals, or decision makers (DMs), to express their preferences. However, there can be a bottleneck since DMs may not have a pe...

Poor medication adherence among older adults is a widespread problem worldwide. As the population ages, design of smartphone management apps critical to improving adults. Taking an elderly reminder APP as example, this study proposes sustainable research method that integrates KANO model, Analytic Hierarchy Process (AHP), Quality Function Deployment (QFD), and PUGH decision matrix. The collects...

The ERNE project is briefly introduced. The single shot nature of an instrument development project highlights the importance of the concept of process. Useful concepts of process management are reviewed. Trade-off situations and optimisation of diverse requirements are commonplace in space instrument projects. The Quality Function Deployment (QFD) method is discussed as a potential tool for qu...

صلاخلا ـ ة : ُّ دعتُ ل ثم ةيعيبطلا تاغللا ةجلاعم تاقيبطت نم ديدعلل ايساسأ انوكم ةيعوضوملا ةئزجتلا قيبطت تامولعملا عاجرتساو صوصنلا صيخلت . نم فدهلا وه ثحبلا اذ ه قت و مي ةيعوضوملا ة ئزجتلا تا يمزراوخ ة يلاعف ضوملا دودحلا ى لع فرعتلا يف ة يبرعلا صوصنلا لخاد ةيعو . م تو قايس لا اذ ه يف ة فلتخم رداصم نم ةيبرع صوصن ةسمخ لخاد اهنوظحلاي يتلا ةركفلا وأ عوضوملا تاريغت ىلع فرعتلل ةيبرعلا ةغللا ءارق نم ة...

The purpose of this study is to introduce an application of fuzzy centroid-based approach to ranking the customer requirements using QFD with competition considerations for Diba Fiberglass, an Iranian Company. The illustrated approach, not only focuses on the normal fuzzy numbers, but also considers the non-normal fuzzy numbers to capture the true customer requirements. To this end, first, we p...

In the rapid technological innovation and changes era, the key to the survival company is the continuous improvement of its process. In this paper, we introduce Software Process Improvement (SPI) and Quality Function Deployment (QFD); and for combining also the staged model and the continuous model in CMMI, the Software Process Improvement framework with CMMI has two parts: 1) Software Process ...