Purpose Most Higher Education Institutions (HEIs) have silos of distributed processes, which adds to the confusion and conflict concerning Customer Relationship Management (CRM), desires, expectation needs (DEN). Where possible, in order maximise resource impact minimise organisational disruption, HEIs should practically map these DEN roles, events, activities, channels, technologies (PRE-ACTs)...

BACKGROUND In order to achieve success in future goals and activities, health research centers are required to identify their key success factors. OBJECTIVE This study aimed to extract and rank the factors affecting the success of research centers at one of the medical universities in Iran. METHODS This study is a mixed method (qualitative-quantitative) study, which was conducted between Ma...

One of the solutions for organizations to succeed in highly competitive markets is to move toward emerging sciences. These areas provide many opportunities, but, if organizations do not meet requirements of emerging sciences, they may fail and eventually, may enter a crisis. In this matter, one of the important requirements is to develop suitable roadmaps in variety fields such as strategic, ca...

We present a framework for formal software development with UML. In contrast to previous approaches that equip UML with a formal semantics, we follow an institution based heterogeneous approach. This can express suitable formal semantics of the different UML diagram types directly, without the need to map everything to one specific formalism (let it be first-order logic or graph grammars). We s...

We present a framework for formal software development with UML. In contrast to previous approaches to equipping UML with a formal semantics, we propose an institution-based heterogeneous approach. This can express suitable formal semantics of the different UML diagram types directly, without the need to map everything to one specific formalism (let it be first-order logic or graph grammars). W...