creased demand for services, then it should have a positive net effect on service providers’ income. Although some quality improvements are costly and therefore may not seem feasible in a period of declining donor resources, many others (such as more courteous attention) can be implemented at little or no cost. Conversely, failing to address quality may be more costly than most service improvem...

Dear Editor, High quality health services need not only be universally accessible but also utilized by those for whom they are meant. Client satisfaction is an important determinant of health service utilization. According to Keegan, satisfaction comprises both cognitive and emotional facets and is related to previous experiences, expectations and social networks. Fulfilling clients' satisfacti...

Being the dominant telecommunication company in Taiwan, ChungHwa Telecom Co., Ltd., CHT is her symbol listed on the New York Stock Exchange, provides major communication services to more than 23 million people living in Taiwan. CHT has vast number of software developed on client-server or web-based architectures with client software installed in more than ten thousand client computers spreading...

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