In the advances of Internet technologies in recent years, Electronic Commerce CRM systems have gained much attention as a major theme for companies to maintain their competitiveness. The research shows that the effective customer relationship management is the major source for customer retention and gaining over new ones. On the other hand, modern technology allows to receive information throug...

In this paper, we study a single-product inventory system which involves a supplier, a retailer, and differentiated customers. The supplier provides products to the retailer which in turn sells products to its customers. The supplier is unreliable and is subject to random disruptions. The retailer adopts a periodic-review inventory policy, under which the retailer reviews its inventory position...

We propose a new requirements elicitation method in such a domain of ERP, CRM, and SCM by using specifications of several existing package software. We have analyzed the requirements elicitation processes of experienced analysts in a specific domain, and found that they clarify requirements by referring the specifications of existing packages that seem to be satisfied with customer’s needs. Thi...

Ineffective COTS implementation will cost you Adopting commercial off-the-shelf (COTS) products or packages like ERP, CRM, and HR management systems to fulfil a range of enterprise functions is a crucial decision involving huge investment. Most implementations do not identify testing as an independent function required during the implementation of the COTS product, while others do not engage te...

This paper presents an eclectic interorganisational-oriented approach to so-called strategic IOS management as an alternative to the more single organisation-oriented, linear approach of strategic information system planning (SISP). This approach is termed eclectic because it is based on a toolbox of mini theories integrating existing strategic (IS) planning and management theories. The core co...

the microgrid concept provides attractive solutions for reliability enhancement of power distribution systems. normally, microgrids contain renewable-energy-based distributed generation (dg) units, which their output power varies with different environmental conditions. in addition, load demand usually changes with factors such as hourly and seasonal customer activities. hence, these issues hav...