introduction: customer satisfaction has been suggested as one of the interesting and challenging issues of management in the new millennium. in addition, oral and dental health and the quality of the services the health centers delivered to the patients directly affect the customer satisfaction. therefore, the present study aimed to identify, investigate, and rank the factors affecting the cust...

Call Centre data is typically collected by organizations and corporations in order to ensure the quality of service, supporting for example mining capabilities for monitoring customer satisfaction. In this work, we analyze the significance of various acoustic features extracted from customer-agents’ spoken interaction in predicting self-reported satisfaction by the customer. We also investigate...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

The competition of tomorrow is moving away from the level of the individual company and towards the level of supply chain. It is at this level that Lean organisations should evolve and become more flexible, self organising and self adapting entities. Today Lean implementations are based on principles with no clear scope as to how to achieve middle to long term benefits at the level of the exten...