Most studies on Japanese supplier-automaker relationships have focused on the nature of the dyadic inter-firm relationship and the performance of the assembler. We examine the relationship between a Japanese supplier’s “customer scope strategy” (i.e. number of customers) and the supplier’s performance. By analyzing data on 125 suppliers, we found that a supplier with broad automotive customer s...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Customer relationship management (CRM) comprises a set of processes and enabling systems supporting a business strategy to build long term, profitable relationships with specific customers. Customer data and information technology (IT) tools form the foundation upon which any successful CRM strategy is built. In addition, the rapid growth of the Internet and its associated technologies has grea...

Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with customers, models of service and relationships are a fast-growing area of marketing science. This article summarizes existing work in this area and identifies promising topics for future research. Models of service and relationships can help mana...

Load forecasting plays a critical role in Smart Grid. As there have been various types of customers with different behaviours in a Smart Grid, it would benefit load forecasting if customer behaviours were taken into consideration. This paper proposes a novel load forecasting method that efficiently explores customers’ power consumption behaviours through learning. Our method uses L1-CCRF to ini...

When the concept of Customer Relationship Management emerged in the 1990s, the need for high quality data became of paramount importance in order to adequately address customers. Individualization strategies were developed to improve relationships with existing customers and therefore generate more revenue. In order to fine-tune those strategies, demographic as well as psychographic information...

Purpose: The aim of this study is to examinethe relationship between CSR and corporate financial performance, mainly discussing the ROA, also use agency cost as mediating variable, using a sample listed companies in China conduct provide relevant suggestions for subsequent development company Theoretical framework: As external social responsibility, government, media, public governance should s...

Recent market developments such as increasing digitalization of services, professionalization of customers, and transparency about the specific value of IT services, are putting IT consulting firms as well as their customers under pressure. Thus, it is of high importance that IT consultancies and their customers are jointly working together to innovate new services and solve specific tasks whic...

The knowledge economy is the future. Organisations need to harness their knowledge and put it to advantage if they are to survive in the new age. Innovative approaches to the market place through the products and services offered will become critical for survival. While some of the knowledge they need is held within the organisation’s systems, it also resides in employees and customers. Linking...

This study focuses on the market reaction to information transfers from economically linked customers. I examine whether investors have limited attention with respect to the information contained in customer earnings announcements for suppliers. Using 1083 unique customer–supplier relationships for the period 1983–2011, I find that the cumulative abnormal returns of a supplier surrounding and f...