This article explores how the exchange of social resources delivered by service employees and economic resources provided through service operations creates social and structural bonds that enhance business-to-business relationships. It describes an empirical study of experienced business customers of a large telecommunications company. The study shows that social bonds created by employee-deli...

PURPOSE To examine the effect of health comparisons on affective (AWB) and cognitive well-being (CWB) in older adults longitudinally. METHODS Data were derived from the third and fourth wave of the German Ageing Survey (DEAS) which is a population-based prospective cohort study of community-dwelling subjects in Germany aged 40 and above (with 8,277 observations in fixed effects regressions). ...

Measures of personal satisfaction with health systems play an increasingly important role in national and international performance assessments. Using data from the 2010 Commonwealth Fund International Health Policy Survey, we analyzed the determinants of personal perceptions of health system performance in eleven high-income countries. In most countries there was a clear relationship between o...

Considering the propositions of Simon (1990;1993) and Korsgaard and collaborators (1997), that an individual who assigns priority to values related to altruism tends to pay less attention to evaluating personal costs and benefits when processing social information, as well as the basic premises of job satisfaction that establishes that this attitude is centered on a cognitive process of evaluat...

OBJECTIVE To assess rheumatologists' opinions about the feasibility of a measurement feedback system in rheumatoid arthritis (RA) and to analyse if motivational aspects play a role in assessing the value of the system and in determining the extent to which it is used. METHODS A survey sample (n=105) was randomly selected from participants of a measurement feedback system. A survey questionnai...

Purpose In the last few years a new management style and paradigm has emerged with aim of improving employee motivation, commitment satisfaction through participatory practices more democratic organizational structures. Based on this paradigm, study examines consequences participative decision making for job trust. Design/methodology/approach To examine proposed relationships structural equatio...