Robert Kaplan's Balanced Scorecard has played an important and welcome role in the nonprofit world as nonprofit organizations have struggled to measure their performance. Many nonprofit organizations have taken both general inspiration and specific operational guidance from the ideas advanced in this important work. Their pioneering efforts to apply these concepts to their own particular settin...

In the era of globalization and outsourcing, Supply Chain Management (SCM) has become one of the leading business strategies for a company to gain competitiveness in the global market. To manage the supply chain efficiently and effectively, many companies realize the need for accurate SCM performance measurement. In spite of existing SCM performance studies, there are two kinds of limitations. ...

Balanced Scorecard (BSC), which is used as a strategic evaluation tool, is a method of determining business performance using lagging and leading indicators on the basis of vision and strategies. The method suggests that business performance should be evaluated not only by using financial indicators but also simultaneously considering non-financial indicators. It has been revealed in the review...

An ASP is the service firms that provide a contractual service offering to deploy, host, manage, and lease what is typically packaged application software form a centrally managed facility. The bubble which was brought by a great expectation about ASP market from 2000 to 2001 made many ASPs to be disappeared. To survive in the intense competition and to improve effectiveness of the ASP services...

BACKGROUND Value-based health care is increasingly used for developing health care services by relating patient outcomes to costs. A hierarchical value scorecard for creating outcome measurements has been suggested: the 3-tier model. The objective of this study was to test the model against the patient's view of value in a chronic care setting. METHODS Semistructured interviews with 22 person...

Both prior literature and reported managerial practices have claimed that the Balanced Scorecard is a management tool that can help organizations to effectively implement strategies. In this article, we examine some of the contributions, dilemmas, and limitations of Balanced Scorecards in health care organizations. First, we describe the evolution of Balanced Scorecards from multidimensional pe...

i n troduction: performance measurement is receiving increasing verification all over the world. nowadays in a lot of organizations, irrespective of their type or size, performance evaluation is the main concern and a key issue for top administrators. the purpose of this study is to organize suitable key performance indicators (kpis) for hospitals’ performance evaluation based on the balanced s...

This paper describes a set of metrics that will help administrators of distributed, real-time (clustered) computer facilities to select the best intrusion detection system for their facilities. The metrics herein are the subset of our general metric set that particularly impact real-time and distributed processing issues. We discuss related works in this field, the role of intrusion detection i...