This paper aims at assessing the pragmatic competence of Arab EFL learners tertiary level. The learners’ ability to use speech act apology was assessed through a specially designed discourse completion test that consisted nine items. study aimed answering following questions. (1) What strategies do participants express apology? (2) politeness in realizing this act? (3) pedagogical implications ...

The Philippines is a global leader in business process outsourcing (BPO). Many foreign investors view the as viable location for their call center operations due to Filipinos' strength English proficiency. This study focuses on inbound accounts that deal with variety of situations, ranging from information requests difficult calls require more time handle, such complaint calls. Since goal any c...

Abstract This paper discusses the speech act of disavowal, focusing in particular on disavowals prior acts. It is argued that are often used when speakers wish to distance themselves certain ways from some past act, but cannot (or should not) retract it. An account offered according which involve three components: an admission having performed target a denunciation and accounting for act. Disav...

Based upon a theoretical framework of politeness and face-threatening acts (FTAs), an ethnographic investigation of naturally occurring apologies and politeness strategies in Cuernavaca Spanish was accomplished. Using a modified version of BlumKulka et al.’s (1989) Cross-Cultural Speech Act Realization Project Coding Manual for Apologies and a corpus of (200) naturally occurring apology events,...

The current paper primarily provides an account of how apology speech acts are internally intensified in Persian. Moreover, the study checks to what extent contextual variables, namely social distance and severity of offense, may motivate the internal intensification of apology speech acts. To these ends, the study collected the required speech acts through a Discourse Completion Test (DCT) fro...

A sizeable body of research into instructed pragmatics roots from the noticing hypothesis: comparing im- plicit and explicit instruction. It is only recently that other theories, including the output hypothesis, have been researched as possible explanations of interlanguage pragmatic development. Pursuing the same line of research, the present study addressed the impact of collaborative o...