The Internet and the Web have extended traditional business networks by allowing a Web of different digital resources to work together to create value for organizations. The most industrialized countries have entered a post-industrial era where their prosperity is largely created through a service economy. There is a clear transition from a manufacturing based economy to a service based economy...

This paper examines the role of IT in developing collaborative consumption. We present a study of the multi-sided platform goCatch, which is widely recognized as a mobile application and digital disruptor in the Australian transport industry. From our investigation, we find that goCatch uses IT to create situational-based and object-based opportunities to enable collaborative consumption and in...

Successive governments in Nigeria have introduced reforms aimed at improving the efficiency and effectiveness of the civil service. Still, the service remains inefficient and incapable of reforming itself, let alone the rest of the economy. Corruption has become an endemic feature of public sector activities, with the oil booms and busts distorting the incentive structures of civil servants and...

The role and influence of information technology related to business and value creation of a firm are discussed controversially. The question how technology can drive service innovations is especially crucial in highly competitive and quickly developing areas such as digital platforms – and at the same time not well understood. This study investigates the role of information technology for serv...

Nowadays, the world economies are rapidly moving towards being more Knowledge-based Economy (KBE) and supporting the force of knowledge as a vital component of economic growth. This recent acceleration in the transition to Knowledge-based Economy in the world, has affected regional economic performance. In this paper, we surveyed the regional convergence in Knowledge-based Economy for selected ...

Service economy, service science, service-dominant logic and servitization are apparently related terms. All of them emerged and are located in different disciplines, which do not ease things at all. Accordingly, this paper provides on the one side a fundamental theoretical background on these topics, and on the other side facilitates subsequent research by providing some reference points. At t...

In this modest essay, we reflect on the crucial role of sensegiving, and hence sensemaking, in the creation of IT-enabled service encounters. “Creation” has two meanings here: (1) the design of repeatable (reproducible) IT-enabled services, and (2) the on-going coproduction of IT-enabled service events by service providers and recipients. Indeed, we will argue that the sense given by diverse an...